Source: International Airport Review
Inmarsat’s 2022 Passenger Experience Survey shows that three quarters of airline passengers in Asia Pacific (APAC) have a renewed confidence in air travel. The results are 6% higher compared to last year's survey. 88% of the respondents who feel confident about flying again are from India, 79% are both from Australia and Singapore, and 53% are from South Korea. Airlines are enhancing all efforts to meet the incoming influx of passengers. 83% of the survey respondents say that they are more likely to rebook with an airline if quality inflight Wi-Fi is available. This should be an opportunity for airlines to create compelling digital experiences for passengers beyond just in-flight connectivity.
Asia Pacific Regional Vice President of Inmarsat Aviation, David Coiley, says that the results of the latest Inmarsat’s passenger experience survey offer valuable insights into how the expectations and behaviors of passengers have evolved since the pandemic.